Cuddles respects your privacy. We are committed to protecting your personal data while processing your data to improve our products and services. We have adopted this policy to protect your privacy so that you can feel confident about how we manage the personal information you entrust to us.
We may ask for your data when you order our products or services, register on our websites or mobile applications, participate in promotions, surveys, contests, leave a comment or share a blog, call, email or meet us, or otherwise have direct interactions with us. Examples of such data may consist of contact information (e.g., name, age, email address, postal address, telephone number), account information (e.g., username, password), demographic information (e.g., gender, date of birth, family information), purchase or customer service history, and other information you provide us.
If you do not provide the information requested from us, we may not be able to provide you with all or part of our goods and services, respond to your queries, or enter into or perform a contract with you.
By collecting personal information we ensure that our consumers are satisfied with our products and to provide our consumers with the best possible quality of customer service. Your personal information is never shared, sold, rented, or otherwise disclosed outside the company (except as required for any statutory or legal requirements) in ways different from what is described in this Privacy Policy. We will take all reasonable steps to maintain the security and integrity of your personal information including the use of computer access passwords, lock-up cabinets, personnel policies, and firewalls.
We do not collect personally-identifiable information from you, unless you provide it to us voluntarily and knowingly. This means you are under no obligation to provide personal information when visiting our websites. However, if you specifically agree to follow-up communication by us or ask to be put on our mailing list, we may require your personal information in order to contact you from time to time.
There are some features of our websites that require you to sign up to use. If you do sign up, we use the information you supply for the purpose of providing products, product information or services you request. Due to the volume of requests, we receive, we may have to give your name, e-mail and postal addresses to a fulfilment house or distributor of our products who assist us in carrying out your requests.
Cuddles will use the personal information consumers’ supply to us via on-pack promotional stickers, claim/entry forms, coupons, survey forms, questionnaires and through our websites for the purpose of providing you with incentives, prizes, samples and other promotional products, information and services through various channels viz. Calls/SMS/WhatsApp/ Emails. Any personal information you provide to us may be entered into a database, recorded in spreadsheets and kept in hard copy format. That information may be used for future promotional, marketing, market research, product development and publicity purposes via various channels. You may prevent such use of your personal information by opting-out at any time.
We may share your personal information between our different departments and with third parties such as fulfilment houses and advertising agencies who assist us with our promotional, marketing and research activities. We impose obligations on any external organizations with which we share your personal information to maintain the integrity and security of that information.
If your personal information changes (such as your address), or if you no longer wish us to keep your personal information on file, we will endeavour to provide a way to correct, update or remove your records. We may charge you a small fee to cover any administrative costs that we may incur in providing personal information to you. If you believe for any reason that we are holding inaccurate or incomplete information about you, you may ask us to correct it. If you wish to access your personal information or if you have any questions about our Privacy Policy, or any complaint regarding the treatment of your privacy by us, you can contact us.
If you would like to review, correct, update, port, or delete the personal information that we hold concerning you, or if you have any questions regarding the treatment of your privacy by us, please contact us at: support@cuddlesbabycare.com
If we decide to change our Privacy Policy, we will post those changes on our websites, so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose.